Llamedos Watch Design
Frequently Asked Questions
Plain answers on delivery, warranty, returns and custom watches. Email llamedoswatchdesign@gmail.com if your question is not here.
Delivery
Do you ship outside the UK?
Not at the moment. We deliver to UK addresses only and do not offer international shipping through our website.
How much is delivery?
Delivery costs £4.99, paid by you. We deliver to UK addresses only.
How long does delivery take for in-stock watches?
Allow up to 14 days for delivery from the date you place your order. We aim to dispatch your watch sooner where we can.
How long is a pre-order?
Pre-order watches are expected to be delivered in approximately 4 weeks from the date you order. This is an estimate, not a guaranteed date, because components may need to be sourced and each watch is assembled, tested and quality checked. If we become aware of a significant delay, we will contact you using the details you gave when you ordered.
Will I get tracking?
Where tracking is available, we send it once your watch has been dispatched.
Warranty
What warranty do your watches have?
Every watch has a 12 month warranty from the date of delivery. If the movement fails, we repair or replace the movement. This applies to all our models, including those with a quartz movement. The warranty does not cover battery depletion, scratches to the case or glass, normal wear and tear, accidental damage, misuse, water exposure beyond the watch's rating, third-party repairs or neglect. The warranty sits alongside your statutory consumer rights.
How do I make a warranty claim?
Email llamedoswatchdesign@gmail.com with your order number and a short description of the issue. We may ask you to send the watch back for inspection. If we find a manufacturing fault, we repair or replace the watch.
Returns
Can I return a watch?
Yes. Watches can be returned within 14 days of receiving them if they are in new condition, meaning unworn and undamaged, with the original packaging and all parts included. Email llamedoswatchdesign@gmail.com with your order number first. For a change of mind return, you pay the cost of returning the watch to us.
Can I return a custom built watch?
No, not for a change of mind. Custom built watches cannot be returned unless they are faulty, and they are non-refundable once production has started. This follows the Consumer Contracts Regulations exemption for goods made to your specification. If your watch arrives faulty or is not built as agreed, see the next question.
What if my watch arrives faulty or damaged?
Contact us within 14 days of receiving the watch, with your order number and details of the problem. We may ask for photos. You are entitled to a repair, replacement or refund under the Consumer Rights Act 2015. Where possible we offer a repair or replacement first. We pay the cost of returning a faulty watch. Approved refunds go back to your original payment method within 14 days of confirmation.
Custom Watches & Gifts
How does a custom watch work?
You choose the case, dial, bezel, hands and strap, and we talk through size and movement with you in a consultation. We confirm the full parts list with you before any build begins. Then we hand-build the watch, check it and send it in a presentation box. Timings are agreed with you when we confirm your parts list. To start, book a consultation: Custom Watch Design (1 hour), Custom Build Consultation (2 hours) or Watch Collection Preview (1 hour 30 minutes). Find out more on our custom watch page at /custom-watch-design.
Do you sell gift cards?
Yes. Our eGift Cards come in £25, £50, £100, £150 and £200. They are sent by email, and the recipient chooses a handcrafted watch.